Refund Policy
If you have any issues with your order, please email contactus@houseof-luxe.com, and we will be happy to assist you in resolving the matter as quickly as possible.
Return Options
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Full Refund Option:
You may return the item for a full refund, but please note that the return will need to be sent to our warehouse located in Asia and shipping costs will be at the customers expense.
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Keep the Item with a 10% Refund:
To save on return costs, you can keep the item and we will refund 10% of the total order value.
Manufacturing Faults
In the unlikely event of a manufacturing fault, please contact us upon receiving your parcel for a replacement or refund.
Incorrect Items
Customers who receive incorrect items or products with a manufacturing fault are eligible for a replacement, store credit, or refund without the need for return.
Please note: The House of Luxe warehouse conducts strict quality control on every item prior to dispatch.
Shipping and Delays
- We do not issue store credit or refunds on original shipping charges.
- We do not offer refunds or compensation for orders received outside the estimated shipping times of 6-10 business days.
Delays can happen unexpectedly, but we will do our best to resolve any delivery issues.
Care of Items
House of Luxe is not responsible for replacements, refunds, or credit notes for items that shrink, tear, or break due to improper care.
Exchanges
We strive to make exchanges as convenient as possible for our customers.
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Keep the Original Item & Pay for Shipping:
To streamline the exchange process, you can keep the original item and pay a shipping fee for the new item. This saves you from having to return the original item, avoiding international shipping costs and waiting times for the item to reach our warehouse.
For any questions or assistance, please contact our customer service team at contactus@houseof-luxe.com. Thank you for shopping with House of Luxe!
In compliance with Australian Consumer Law, House of Luxe is not required to provide a refund if you make a wrong selection, need a different size, or change your mind. This includes items purchased using Afterpay and Zippay.
By finalising your order, you are agreeing to these terms.