Shipping & Delivery

SHIPPING & DELIVERY 

  • Once an order is placed, our team begins processing it immediately. This includes verifying the order details, sourcing the products from our trusted suppliers, and preparing them for shipment. Please allow up to 72 hours for order processing. 
  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.
  •  Shipping takes 6-10 days after your order has been shipped and can vary depending on location and shipping couriers. If your order does not arrive after 15 days, please email contactus@houseof-luxe.com so that we can follow it up with the courier.
  • We ship our stock from warehouses within Asia. This allows us to keep our prices as affordable as possible and to source the highest quality products to ensure that every product meets our high standards of craftsmanship and durability. 

    ORDER HASN'T BEEN DELIVERED?

    • If your item still hasn't been delivered within 15 business days, please contact us at the following email address  contactus@houseof-luxe.com and we can launch an investigation.
    • *Please note: Once we pass your item(s) to our courier, your package is with a different provider.  We completely understand delays are frustrating, however once your order is with the courier, any issues are beyond our control and need to be investigated by our courier. 
    • We are able to contact them on your behalf to resolve any issues.  Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

    CAN I CHANGE MY SHIPPING ADDRESS?

    •  Provided your order has not shipped, please send us the new details and quote your order number at the following email address contactus@houseof-luxe.com and we can change this over for you.
    • *Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it and do not take responsibility for it, so please check your address carefully!

    DO YOU SHIP INTERNATIONALLY?

    • Whilst we would love to offer our gorgeous pieces worldwide, we are currently only shipping Australia wide.